SENIOR MANAGER, INFRASTRUCTURE OPERATIONS | Global Healthcare Exchange | Apr 2023 – Jun 2024
Led infrastructure operations team through company acquisition, managing integration of Prodigo Solutions into GHX’s enterprise environment.
- Team development: Conducted performance reviews, salary planning, and job description updates in partnership with HR
- Post-acquisition leadership: Managed infrastructure team through organizational transition, ensuring zero service disruption during 14-month integration period
- Cost optimization: Led corporate office consolidation project—migrated development infrastructure to colocation facility, reducing lease costs by 35% while maintaining developer productivity
- Budget oversight: Managed $2.1M+ annual datacenter budget, processed vendor requisitions through Oracle system, and reported financial metrics to VP of Cloud & Infrastructure
- Disaster recovery excellence: Executed annual DR failover testing with 100% success rate; maintained multi-site replication using Zerto
- Security & compliance: Partnered with security team on vulnerability remediation projects; contributed to SOC2 and HIPAA assessment documentation for customer onboarding
- Process modernization: Transitioned team from legacy ticketing system to Jira/Confluence, improving project visibility and cross-team collaboration
DIRECTOR OF INFRASTRUCTURE OPERATIONS | Prodigo Solutions (SaaS Startup) | Sep 2019 – Apr 2023
Led infrastructure strategy and operations for healthcare SaaS company, managing commercial datacenter (120+ VMs) and FedRAMP-compliant Azure government cloud.
- Vendor management: Negotiated and managed $2.1M in annual hosting and infrastructure contracts; achieved 15% cost reduction through vendor consolidation. Saved over $1.2M in licensing costs.
- Major achievement: Orchestrated 8-month datacenter migration from 72 physical Dell servers to VMware virtual infrastructure, reducing deployment time from 5 weeks to 2 days—became competitive sales advantage
- Hybrid cloud architecture: Managed both both commercial datacenter and FedRAMP Azure GovCloud environment serving government healthcare customers
- Infrastructure buildout: Designed and implemented complete office infrastructure during company relocation—Meraki network, Cisco VoIP system, redundant internet circuits, wireless coverage for all employees
- Team leadership: Built and led 5-6 person operations team covering Tier-2 support, server administration, network management, and desktop support
INFRASTRUCTURE OPERATIONS MANAGER | Prodigo Solutions | Jul 2013 – Sep 2019
Managed day-to-day datacenter operations and led critical infrastructure transformation projects during company’s high-growth phase.
- Cross-functional collaboration: Partnered with Finance to track contract spending and with Product/Engineering teams to align infrastructure capacity with product roadmap
- Datacenter transformation: Led two major datacenter migrations—first physical-to-physical relocation, then physical-to-virtual conversion using VMware; both completed on-time with minimal downtime
- Office relocations: Managed all IT aspects of two office moves including network infrastructure, VoIP phone systems, wireless access points, VPN, and email/file services
- 24/7 operations: Established on-call rotation, incident response procedures, and SOP documentation for Tier-2 support team
- SaaS support: Provided infrastructure support for multi-tenant SaaS platform; coordinated production upgrades and maintenance windows with minimal customer impact
SENIOR OPERATING SYSTEMS ENGINEER | UPMC (Healthcare) | Jun 2010 – Jul 2013
Provided enterprise Windows server support for radiology and oncology departments across multiple hospital datacenters.
- Managed Windows server lifecycle including imaging, patching, and hardware refresh across 16+ datacenters and remote cancer centers
- Maintained 99.9% uptime SLA through proactive monitoring and rapid hardware replacement
- Collaborated with vendors on new application deployments and system upgrades
- Provided technical mentorship to junior team members on hardware planning and troubleshooting
EARLIER CAREER
IT Support Manager, TRACO
Led infrastructure team managing Windows server environment, Exchange migrations, and multi-location technology operations for manufacturing company.
Infrastructure Leadership Roles
Senior Systems Analyst, Marconi | Email MSP Architect, Stargate Industries | Manager Windows Engineering, Respironics | Senior Systems Analyst, Alcoa | Systems Analyst, University of Pittsburgh
Progressed through increasingly senior infrastructure roles at Fortune 500 companies and technology firms, specializing in enterprise email systems, datacenter operations, and Windows infrastructure.